Last Updated: February 11, 2025

1. Introduction

Welcome to Zeta AI, Inc. (“Zeta AI,” “we,” “us,” or “our”). We operate the Jace.ai email assistant service (the “Service”), which is designed to integrate with your email (currently Gmail) to enhance your email productivity using artificial intelligence (“AI”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our Service, and outlines your rights and choices. By using the Service, you agree to the data practices described in this Privacy Policy.

2. Information We Collect

We only collect personal data that is necessary to provide and improve our Service. This includes:

• Account Information: When you create an account, we collect information such as your name, email address, and authentication tokens.
• Email Content and Metadata: With your permission, we access the content of your emails (including subject lines, bodies, attachments) and related metadata (such as sender, recipient, dates, and labels). This may include backfilling your historical emails into our systems to enable our AI features (for example, to learn your writing style or help search your email history).
• Usage Data: We collect data about how you interact with our Service. This includes features you use, actions taken (e.g. AI-generated drafts accepted or edited), and timestamps. We may also collect device and browser information (such as IP address, browser type, operating system) and cookies or similar tracking technologies to remember your preferences and analyze usage.
• Communications with Us: If you contact us (for example, via customer support or email), we will collect the information you provide in those communications.

We do not knowingly collect sensitive personal data (such as financial information, health information, or information on children – see Children’s Privacy below) unless necessary for the Service and provided by you.

3. How We Use Your Information

Zeta AI uses the collected information for the following purposes:

• Provide and Operate the Service: We use your account and email data to deliver the core Service functionality. For example, we analyze your emails (with your consent) to draft responses, summarize threads, schedule meetings, or perform other AI-assisted email tasks at your request.
• AI Processing: Your email content and context are processed by our AI systems and third-party AI providers to generate outputs (like email drafts or summaries). This processing is automated and solely aimed at assisting you; we do not allow our AI providers to use your data to train their general models or for any purpose other than providing our Service to you.
• Service Improvement: We may use aggregated or anonymized data (data that cannot identify you personally) to understand how our users interact with the Service and to improve our features and algorithms. For example, usage patterns or feedback may be analyzed to enhance AI accuracy or user experience. Any AI model improvement that uses user data is done in anonymized or aggregate form.
• Communication: We use contact information to send you Service-related communications, such as important announcements, updates, security alerts, or customer support responses. We may also send occasional product updates or marketing communications if you have opted in, but you can opt out of those at any time.
• Compliance and Protection: We may process personal data as required to comply with applicable laws, regulations, and legal obligations (for example, to respond to lawful requests by public authorities). We also process data as necessary to enforce our Terms of Use, to detect or prevent fraud or abuse of the Service, and to protect the rights and safety of our users, Zeta AI, and others.

4. How We Disclose or Share Information

We do not sell your personal data to third parties. However, we do share certain information with trusted third parties in the following circumstances, only to the extent necessary to provide and support our Service, and always pursuant to appropriate safeguards and contracts:

• Service Providers: We use third-party vendors to host and operate the Service and its infrastructure. For example, our applications and data are hosted on Amazon Web Services (AWS) (cloud storage and servers), Pinecone and we utilize Modal.com or similar cloud processing platforms to run our back-end operations. These providers may process and store your data on our behalf solely to provide the Service (e.g., storing your emails and embeddings securely, or performing AI computations).